Returns
Returns and Product warranty
It is possible to withdraw from the purchase contract, however returned goods shall not be accepted if they are damaged, used, without their original packaging or missing any parts or accessories. To exercise this right, write a mail to commerciale@tamsrl.com within 14 days from receiving the goods. The goods may be sent to the following address only after receiving our authorisation to do so: TAM s.r.l., Via Don Bosco, 31021 Mogliano Veneto - TV - ITALY. Shipping and ancillary expenses relating to the return of goods shall be borne by the CUSTOMER. Under no circumstances may we be held liable for damage or theft/loss of goods being returned without insurance. After checking that the goods returned are intact, we shall reimburse only the value of the goods, within 14 days. The customer is solely responsible for reducing the value of goods after handling the product in a way that is not necessary to establish its nature, characteristics and functioning.
The Product may be tested or checked but it may not be used, washed or damaged; it must therefore be looked after with a normal level of care and must be returned intact, perfectly suitable for the use for which it is intended and without any signs of wear or dirt, complete in its entirety and with all the relative accessories and information leaflets, with its ID cards, labels and single-use seal, where present, still attached to the product and still intact and not tampered with.
Should there be any production defects or discrepancies with the order, please notify us via e-mail by writing to: commerciale@tamsrl.com .
It is possible to withdraw from the purchase contract, however returned goods shall not be accepted if they are damaged, used, without their original packaging or missing any parts or accessories. To exercise this right, write a mail to commerciale@tamsrl.com within 14 days from receiving the goods. The goods may be sent to the following address only after receiving our authorisation to do so: TAM s.r.l., Via Don Bosco, 31021 Mogliano Veneto - TV - ITALY. Shipping and ancillary expenses relating to the return of goods shall be borne by the CUSTOMER. Under no circumstances may we be held liable for damage or theft/loss of goods being returned without insurance. After checking that the goods returned are intact, we shall reimburse only the value of the goods, within 14 days. The customer is solely responsible for reducing the value of goods after handling the product in a way that is not necessary to establish its nature, characteristics and functioning.
The Product may be tested or checked but it may not be used, washed or damaged; it must therefore be looked after with a normal level of care and must be returned intact, perfectly suitable for the use for which it is intended and without any signs of wear or dirt, complete in its entirety and with all the relative accessories and information leaflets, with its ID cards, labels and single-use seal, where present, still attached to the product and still intact and not tampered with.
Should there be any production defects or discrepancies with the order, please notify us via e-mail by writing to: commerciale@tamsrl.com .
